Above The Call

A waiter slops asparagus soup over my mum’s posh top, spits on my steak tartare and asks my dad if that’s a wig he’s wearing – which it isn’t. He now presents the bill for around £80 and asks dad if everything has been to his liking.

‘Splendid, thank you,’ says dad, making out a cheque for £90.

I witnessed this scenario hundreds of times during dad’s life. A routine addition of about ten per cent, rounded up, regardless of the experience.

‘It’s for the service,’ he would explain.

‘But what if that’s not very good?’ I’d say, trying to fathom it out. ‘And isn’t cooking the food and bringing it to the table what you’re already paying for?’

waiterThere seemed a touch of master-servant about the whole thing, a leftover from Victorian times – doffing the hat and placing a penny in the palm.

Dad’s benevolence especially showed at Christmas. People you never normally saw would knock at the door. The dustman (as he was then affectionately known) touched his forelock and dad handed him a small brown envelope; the milkman would find something similar in an empty milk bottle; and it was the only time the postman actually took an envelope away with him.

Tipping in taxis was also de rigueur. Failure to do so might mean the driver retracing his route a mile before letting dad out. Ten per cent to the hairdresser prevented an unwanted bald patch. And generosity towards chambermaids and bar staff during a hotel stay guaranteed clean beds and proper whisky measures.

While all this was going on, the doctor’s receptionist, sales assistant, bus conductor, deck chair attendant, train driver, signalman, street sweeper, telesales operator, left luggage handler, airline pilot, local government officer, hospital porter, travelling salesman, car mechanic, farmer, footballer, formula one driver, lifeguard, gardener, soldier, gravedigger and balloonist, and many, many others simply had to get by on basic wages, since their services were clearly of less importance.

Class distinctions are increasingly blurred. Christmas door-knocking is no longer fashionable. But tipping in the traditional trades continues, more under the guise of mock friendship than master-servant, but with scant regard for what it really means. Clearly, it’s not in the interest of those sectors to disavow people of the custom.

When I was younger I found myself following dad’s ‘easy route’, expressing gratitude and adding percentages regardless of the circumstances – a comfortable way out, making me feel kind of important and stupid at the same time. Annual Christmas cards from the Indian Restaurant (address written at their request on an Excel sheet during a November visit) reassured me that a lasting friendship had indeed been forged.

But as social rebellion kicked in I steeled myself to experiment with paying the asking price only. I was terrified that abandoning tips would mean losing these friendships. I expected the chef to come running from the kitchen with a machete, or the manager to ban me from his establishment. I waited for the taxi man to warn other drivers by radio. I feared a Sweeney Todd incident at the barbers.

barber Instead I was offered a loyalty card by the barber, placed on the priority list by the taxi firm and welcomed back to the curry house with open arms. I realised it was my continuing custom and that of my entourage they wanted, not the small change in my pocket. We remained friends.So, although tipping is still widely practised, in my world the random and pointless custom ended years ago. But I still feel bad about all those who remain tipless while the same old people cream off the ten-percentages. And I’m trying to do something about it.

At Greggs yesterday a woman passed me my 85p sausage roll, asking if I wanted anything else and wishing me a nice rest of the day.

‘Thank you,’ I said. ‘I must say this is the most exquisitely wrapped sausage roll I’ve ever had. You presented it with utter professionalism and a beautiful smile – more than I could possibly have asked for. Here’s a pound, and I want you to keep the change.’

As I left the bakers, trying not to catch the eye of the homeless people blocking my exit, it was ample reward hearing the woman enthusiastically recount our conversation to the girl on doughnuts.

Back at home, concluding a telephone conversation with the MakerMint Water Company, I said to the assistant, Trudy:

‘Frankly, I’ve never known someone handle a direct debit application with such grace and aplomb, offering me all the information I could possibly want, and making the experience so enjoyable. Trudy, you have performed over and above the call of duty. Please give me your BACS details immediately and I shall place £5 in your bank account.’

And on the London train today, when I’d felt compelled to mention the state of the toilet to the train manager, and he’d apologised profusely before single-handedly restoring the cubicle to its pristine condition, I said as he called me to inspect his work:

‘Young man. I know you didn’t make this mess yourself, but you stepped up to the bowl and took full responsibility. Watching you don those Marigolds and plunge wholeheartedly into the matter of the moment has restored my faith in young people and in the entire railway industry. I paid £29 for this journey. Here – take this additional £2.90 to spend as you wish.’

So far, so good. And three new friends already!

Next week: Part 2. Fly Tipping – What To Give Bluebottles.

Copyright © Paul Costello January 2017

http://www.paulcostello.me

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